Quality in the Retail Ecosystem: A Q&A with LucidaClub Founder Jack Roosevelt



The cannabis retail marketplace is really exceptional. What commenced as compassion clubs and wellness centers in the early times of legal cannabis, inevitably morphed into dispensaries, promptly getting to be the retail model that regulators all over the region adopted and firms applied.

For most states with authorized cannabis marketplaces, the dispensary has been the only way for consumers to get hashish and cannabis solutions. Before the pandemic began, we started looking at a handful of states warm up to allowing shipping providers. For the duration of the height of the pandemic, much more states adopted curbside pickup, e-commerce in some shape or variety and delivery providers that eventually expanded cannabis retail outside of the dispensary. Continue to though, polices hamper professional development in the retail space and the dispensary stays, by significantly, the location the place most people acquire their cannabis.

When Jack Roosevelt, co-founder of LucidaClub

When Jack Roosevelt, co-founder of LucidaClub, entered a dispensary again in 2019 in Massachusetts, he shared an knowledge all far too widespread in the hashish sector: An overpowering selection of choices, jargon like sativa, indica and strain names that make no feeling to the uninitiated, perplexing product types and an all-close to uncomfortable searching knowledge. Jack saw all those barriers to entry for the canna-curious or newbie purchaser and considered that there ought to be a superior way to store for cannabis.

So he started out LucidaClub, a membership-based system that is intended to guide and teach people with the assistance of authorities who can aid men and women realize cannabis goods and make the ideal obtain conclusion with no all of the annoyance and trial and mistake that is so widespread.

The title, Lucida, arrives from a Latin phrase indicating the brightest star in a constellation. Jack and his co-founder, Lucinda, want their organization to be the guiding star on your cannabis journey. LucidaClub is not just for the hashish novice their in-house curator and staff of specialists can aid any cannabis purchaser discover goods to much better in shape their needs for snooze, wellness, leisure, anxiety or just to have a excellent time. We sat down with Jack to chat about the cannabis retail market place, what his enterprise is all about and what the foreseeable future of hashish retail could glimpse like.Jack Roosevelt will be speaking on the hashish retail expertise at the Hashish High quality Convention & Expo. Simply click listed here to study a lot more. 

Hashish Business Journal: Convey to us about your qualifications and how you came to the hashish place.

Jack Roosevelt: I commenced my profession in finance, operating for JP Morgan and Barclays. I still left Barclays and joined a renewable strength start off up right before ultimately becoming a member of the hashish place.

My go into the cannabis room was because of to an event in the summer season of 2019. Adult use hashish had been legal in Massachusetts considering the fact that November of 2018. Now, I smoked some weed in superior faculty and higher education, but hadn’t touched it in at the very least 20 a long time. Nevertheless, cannabis was now legal, so I said perhaps there is an opportunity to discover some thing that would assistance me unwind at the stop of the day, help with sleep and regulate some of my strain.

Realizing that I smoked in higher college and faculty, I figured that purchasing weed was purchasing weed. How difficult could this be? That took me to likely to a dispensary for the to start with time. Going for walks by means of these doorways manufactured me notice that purchasing hashish these days is almost nothing like shopping for weed back again when I was in higher education. It’s a basically various working experience.

I stood there seeking at the menu of strains, with names that intended practically nothing to me, jargon like terpenes, and even the idea of sativa as opposed to indica at that time was international to me. Twenty years ago, we did not shell out awareness to the pressure name or everything like that. We’d stroll into someone’s dorm area and your choice would be ‘this is twenty bucks an eighth, forty bucks an eighth and sixty bucks an eighth.’ You weren’t paying out awareness to the pressure or the title of everything like that.

Coming into the dispensary that working day, I thought I’d walk out of there with an eighth of flower and a little something to assistance me unwind at the conclusion of the working day. I walked out of there with a tincture and it seriously wasn’t because they upsold me to a much better item, it was since it was the least worst solution I could see on the menu. It was one thing I felt that I could understand from a dosing standpoint and it was some thing that didn’t call for recognizing the strains or names that necessarily mean nothing at all to me. I was quite frankly hunting for the best way to order a little something and get out of there as quickly as attainable

Sitting down in the automobile afterwards, I was mulling over that knowledge, the feeling of intimidation, how uncomfortable it was, how annoying it was. I am 6’8” and 300 pounds I am not a modest dude, and I’m not a wallflower. I don’t intimidate simply, so if this was my working experience, what was this going to be like for everybody else?

That made me reexamine and consider a much better search at the retail marketplace and the prospective progress. How do you interact the purchaser like me, for whom there are loads of limitations to entry, most of which are perception-driven. Some of the boundaries are regulatory and geographic, but most are notion dependent. Here in Massachusetts, a whole lot of the dispensaries are in inconvenient spots. Not all cities let for rec gross sales, and not all of people towns that do will enable a dispensary to open on the Superior Street, so shoppers often moments have to drive out of their way to get to a dispensary.

So, for me understanding what this new consumer foundation would seem like and how they would occur into the sector was crucial. Obviously there would be a natural expansion development for the hashish market place. Having said that, if we could build a little something to enable guide men and women, solution their thoughts and make them sense cozy with what they had been getting and how to eat, actually hold their hand in the original stage of a purchaser coming back again into the current market or coming in for the initially time, then we could assistance develop the sector quicker and put that purely natural development of growth on a quicker keep track of.

That experience produced me begin to do some market place study, glimpse at the market dimensions, and what that probable industry could glimpse like. Our analysis displays that, dependent on the maturity of the current market in query, there are involving 1.5 and 4 situations the number of Cannacurious sitting down on the sidelines than there are active buyers in a sector. In this article in MA, conservatively there are at least 1.5MM Cannacurious sitting down on the sidelines, waiting to appear into the market place. For the reason that our investigate showed these kinds of a massive chance he in MA and the Northeast, wherever we dwell, we made a decision to target our attempts right here.. Simply because we are Cannacurious buyers ourselves, we have a all-natural understanding and empathy for the shopper. I was unquestionably not and however am not an qualified on cannabis. But if we can find the proper professionals that can solution the questions that we have then we can do the same for the Cannacurious. For 70+ decades, we have been instructed that hashish is negative, smoking cigarettes weed is poor and every little thing linked with it is lousy. So, we want to split that damaging notion, that stigma that is however lingering and open it up to a more mainstream consumer.

CIJ: What gave you the concept to begin Lucida Club?

Jack: What I just informed you sums it up fairly perfectly. It was essentially designed out of personal stress. I imagined that if I had this issue, those inner thoughts of intimidation, awkwardness and aggravation, then without doubt a ton of other individuals would far too. For that reason, we’re searching at how we can generate a system that would make the purchasing approach as basic and easy as achievable, although educating the customers at the identical time.

CIJ: How does Lucida Club operate?

Jack: It’s a concept of simplicity and advantage. There are two sides to this: The E-commerce facet, when you indicator up and grow to be a member and you want to make a obtain, all you have to do is remedy 3 questions: What knowledge do you want? Do you want to smoke something or not? And how a great deal funds what do you want to invest? We set together 3 expertise offers with a few crucial price details, all-around $100, all around $150 and all around $250.

It is dependent on obtainable inventory, which merchandise and selling price factors match up with diverse packages. We have absolutely integrated with Flowhub and are performing the identical matter with some other POS devices as effectively. We see the inventory for our retail associates on a stay basis. When a single of our members tends to make a purchase, if they pick the slumber, nonsmoking, $100 deal and put that selection in their cart, by the time it populates in their cart, our platform has previously long gone to the dispensary inventory, we’ve allotted their stock by encounter and by get preference. So it will put individuals major two or a few or four merchandise in the cart quickly. The purchaser does not have to fret about what manufacturers are accessible.

We have completed all the perform for them. They just will need to pay back consideration to what working experience and price tag issue they want and we just take treatment of the relaxation.

The other facet of our small business requires our head curator who combs through all the inventories and manages the product or service assortment. But he also is effective with with our customers as a concierge. When you indicator up for our company, you mechanically get a totally free consultation with our head curator, which we stimulate all of our customers to do prior to they make their 1st order. That way, we can respond to all your inquiries and make confident the deal is actually customized in direction of you individually. You also get a abide by up consultation, which assists to manual supplemental information and make positive you get the practical experience you’re on the lookout for. On best of that, we’re also seeking to advance buyer training via a good deal of content, answering prevalent inquiries and enable to tutorial consumers on their journey with cannabis and the function it can engage in in their lives.

CIJ: How do you think you are innovating the cannabis retail practical experience?

Jack: When I was sitting in the auto that fateful working day back again in 2019, I seemed at retail the similar way anyone else does: you make a retailer, an e-commerce platform, you have a merchandise you are hoping to offer and emphasis on the product itself. What opened my eyes getting the customer that day was that cannabis exclusive.

We have been informed for many years about how lousy cannabis is for us and for culture and these unfavorable connotations have been drilled in to us. We need to glimpse at the retail house from the consumer’s viewpoint and the boundaries to entry that they really feel. It’s not one thing that a typical retailer can do easily.

By definition, a brick-and-mortar retailer, needs to be every thing to all people, for all of their clients. They have to operate with the connoisseurs, the regulars that have been consuming for a very long time, who seriously realize what they are seeking for. At the similar time, they will need to engage with the canna-curious, the novice that’s walking in the doorway for the initial time. It is hard to target on a person sector section for them. If they ended up to target all of their efforts on just the canna-curious, they would be lacking out and shedding traction and not partaking correctly with their other purchaser bases.

We have the capability to engage with a extremely precise market segment, the Cannacurious, which is a very large group of individuals by the numbers but however niche. Our study displays that there are at minimum 1.5 million Cannacurious in Massachusetts by itself that are both sitting on the sidelines or participating in the market place in a pretty modest way. We have spoken to a large amount of persons that have other people make buys for them, their sister or brother going to a dispensary that feels snug picking up a one bundle of edibles for them. Which is a variety of hand keeping that we want to deliver. We want to make shoppers feel comfy and teach them on how they can pick out products and solutions for the knowledge they want.

In my intellect when we search at the hashish space, it is about how we can help individuals arrive into the marketplace, how we can support open their eyes to a litany of other possibilities for them and also how to technique points from a purchaser standpoint.

CIJ: What do you imagine the upcoming of retail in cannabis appears to be like?

Jack: Which is a rough dilemma simply because so significantly of that is pushed variety a regulatory standpoint. I know where I assume it would go if regulators had been just there to make it effortless for customers and for everybody to do business. It modifications so considerably condition to state and industry to industry. In retail in common, so considerably is shifting on the web and on to e-commerce. Where by you have a problem exactly where men and women actually realize what they want and they are inclined to acquire the identical goods on a frequent basis, e-commerce is good and simple for them to make a buy. Shipping opens a ton of doorways as perfectly with that. But yet again, it’s truly hard to glance at what is likely to transpire for the reason that the market place is so fragmented from a regulatory standpoint.

It will not build in a single way effortlessly. Shipping and delivery is an possibility but we do not have it on a mass scale in Massachusetts. It’s the exact with e-commerce. Technically in Massachusetts, paying for on-line is not an easy thing to aid. It still has to be accomplished at the position of sale in-human being with pickup and it hampers e-commerce. This perhaps slows down how the market place could build. I definitely know where it could go, but wanting into that magic 8 ball will nonetheless be very cloudy if you check with it for an answer. Sorry, I have to obfuscate items a minor there mainly because it is just so hard to figure out what the regulators will greenlight upcoming and in which they want the sector to go.

We really just never know. There are so a lot of ways to glimpse at that issue. If you’re a brick-and-mortar dispensary suitable now and you are hunting at how the current market alone is expanding in the point out of Massachusetts, it’s tricky to say. We went from about sixty certified suppliers through the height of the pandemic to very well more than 200 now. There’s likely to be some consolidation. No matter if that means that the expansion of MSOs will proliferate and every thing will be homogenized going forward, I don’t know what that could signify for the reason that at the instant it is really challenging to have that entire homogenization when you’re only authorized to have a handful of retail licenses. How do any of the MSOs acquire serious traction with 3 places? If that adjustments, if you go somewhere like Florida wherever the policies are different, you see the legitimate expansion of the MSO with dozens of retail locations. Right here, we however have a ton of mom-and-pop retailers together with a lot of a lot smaller sized MSOs who may have locations in a single or two other states.

E-commerce will bring a ton to the sector and assistance manufacturers grow drastically. How we grow relies upon almost solely on what the regulatory environment appears to be like. There are so lots of diverse points we could do with our system, but we are so hampered by the regulations in just this just one current market by yourself. We built our system and enterprise product the way we did for the reason that it makes it possible for us to be adaptable and adapt. As we move into a new market, we can develop associations and new markets open up. It is all about becoming versatile if you can be.